Terms of Service

These are the terms for using Havora during early access. We've kept them straightforward. A few sections are intentionally general because Havora is still an early-stage product — see the developer note at the bottom for what still needs to be finalized.

1. Acceptance of these terms

By accessing or using Havora (the "Service"), you agree to these Terms of Service. If you don't agree, please don't use the Service.

2. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to create a Havora account. By using Havora, you confirm that you meet this requirement.

3. Your account

You're responsible for keeping your account credentials secure and for activity that happens under your account. Let us know right away if you suspect unauthorized access.

4. Your content

You keep ownership of the documents, photos, and information you upload to Havora ("Your Content"). By uploading Your Content, you grant Havora the license needed to store, process, and display it back to you as part of providing the Service — including using it to answer your questions and generate maintenance suggestions.

5. Permission to process uploaded documents

You confirm that you have the right to upload the documents and information you add to Havora, and you give us permission to process that content — including with AI tools, as described in our Privacy Policy — solely to provide and improve the Service for you.

6. Acceptable use

Please don't use Havora to: upload content you don't have the rights to; harass, abuse, or harm others; attempt to break, disrupt, or reverse-engineer the Service; or use the Service for any unlawful purpose.

7. Havora's intellectual property

The Havora app, website, branding, and underlying technology belong to Havora and are protected by applicable intellectual property laws. Nothing in these Terms gives you rights to our IP beyond what's reasonably needed to use the Service as intended.

8. Availability and changes to the Service

Havora is under active development, particularly during early access. Features may change, and the Service may be unavailable at times. We'll try to give notice ahead of major changes when practical, but we can't guarantee uninterrupted availability at this stage.

9. Future paid plans

Havora may introduce paid subscription plans in the future. Pricing has not been finalized, and nothing in these Terms should be read as committing to any specific price or billing structure. If paid plans launch, we'll update these Terms and clearly communicate pricing before you're charged anything.

10. Cancellation

If and when a paid subscription is introduced, you'll be able to cancel following the process described at that time. We'll detail cancellation terms when paid plans launch.

11. Not professional advice

Havora helps you organize information about your home and surfaces content from documents you've saved. It is not a substitute for professional repair, engineering, home inspection, safety, legal, insurance, or financial advice. Always consult a qualified, licensed professional for decisions involving safety, structural, electrical, plumbing, or other specialized work.

12. Reliance on your source data

Havora's answers and suggestions are based on the documents and information you provide. We do our best to surface accurate, relevant information, but we can't guarantee the completeness or accuracy of manuals, warranties, or other third-party materials you upload, and Havora's summaries or answers may contain errors.

13. Third-party information

Manuals, warranties, and other manufacturer materials referenced or stored in Havora belong to their respective owners. Havora is not affiliated with the manufacturers of your home's equipment unless we state otherwise.

14. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.

15. Limitation of liability

To the fullest extent permitted by law, Havora will not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us, if any, in the 12 months before the claim arose.

16. Termination

You may stop using Havora and request deletion of your account at any time. We may suspend or terminate accounts that violate these Terms or misuse the Service.

17. Changes to these terms

We may update these Terms as Havora evolves. We'll post the updated version here with a new "last updated" date — continued use of the Service after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms? Email support@gethavora.com.