Privacy Policy

Last updated: [add date at launch]

Havora is currently in early access. This policy explains what information we collect, how we use it, and the choices you have — written in plain language rather than dense legal-ese. A more detailed, vendor-specific version will replace this once our production infrastructure is finalized (see the note at the bottom of this page).

The short version

We collect the information you choose to give us — your email for the waitlist, and later, the documents and home details you save in the app — so Havora can organize them and answer your questions. We don't sell your personal information, and we don't build advertising profiles from your home data.

Information you provide us

Waitlist and account information

When you join the waitlist, we collect your email address. If you create a Havora account, we'll also collect basic account details such as your name and login credentials.

Home information

You may choose to add details about your home — such as an address, nickname, square footage, or year built. This is optional and entirely within your control.

Documents you upload

Havora is built around the documents and records you choose to save, which may include:

Home inspection reports
Appliance and equipment manuals
Warranties
Receipts and invoices
Photos of appliances, equipment, and their labels
Maintenance and service records

You control what you upload, and you can delete anything you've saved — see "Deletion requests" below.

Information collected automatically

We collect basic analytics data — things like device type, app version, and general usage patterns — to understand how Havora is used and to fix problems. The specific analytics provider we use in production is still being finalized; see the developer note below.

How we use your information

To operate the waitlist and let you know when early access opens
To provide Havora's core features: organizing your saved documents, generating maintenance suggestions, and answering questions about your home
To maintain, troubleshoot, and improve the product
To communicate with you about your account or the service

We do not sell your personal information. We do not use the contents of your home record to build advertising profiles.

AI processing

When you ask Havora a question, relevant portions of your saved documents and records may be sent to a third-party AI provider in order to generate an answer. We only send what's needed to answer the specific question asked. The specific AI provider(s) used in production have not yet been finalized — see the developer note below.

Third-party service providers

We rely on third-party providers for functions like hosting, data storage, and email delivery, and may in the future for payment processing. A specific, named list of these providers will be added here once our production vendors are locked in — see the developer note below.

Data storage and security

We take reasonable steps to protect the information you share with Havora. As an early-access product, our infrastructure and security practices are still maturing, and we will update this section as they're finalized. We do not currently claim compliance with any specific security certification or standard (such as SOC 2 or HIPAA), and we won't claim one here unless and until it has actually been implemented and verified.

Data retention

We retain your information for as long as your account is active or as needed to provide the service. If you delete a document or your account, we remove it from our active systems and from backups on our normal cycle. Specific retention windows will be documented here as our infrastructure is finalized.

Deletion requests

You can request deletion of your data at any time by emailing support@gethavora.com with the subject "Delete my data." We'll act on your request within a reasonable time.

Your rights and choices

You can access, update, or delete your information directly within the app (as account features roll out) or by contacting us. You can unsubscribe from waitlist or marketing emails at any time using the link in those emails or by contacting us directly. Depending on where you live, you may have additional rights — for example under the CCPA or GDPR — to access, correct, delete, or receive a copy of your data. Contact us to exercise any of these rights.

Children's privacy

Havora is not directed to children under 13 (or the relevant minimum age in your region), and we do not knowingly collect personal information from children.

Changes to this policy

We'll update this page as Havora evolves — especially as we move from early access toward general availability — and we'll update the "last updated" date above whenever we do.

Contact

Questions about this policy or your data? Email support@gethavora.com.

⚠ Developer / founder note — remove before public launch This is an MVP privacy policy drafted for early access, before production vendors are locked in. Before general availability, finalize and name the specific providers used for: analytics, AI/LLM processing, cloud hosting & storage, authentication, email delivery, and (if applicable) payment processing — then update the sections above accordingly. Also confirm and add: a specific data-retention timeline, the legal entity name and registered address (if required in your jurisdiction), and have this reviewed by counsel before it governs real user data. This page currently has a noindex meta tag for that reason — remove it once finalized.